Contact Us
Questions about our reviews, a correction to flag, or feedback on a casino you've played at? This page explains how to reach the team behind Online Casinos and what to expect when you do.
Send Us a Message
The quickest way to get in touch is by email. Whether you've spotted something that needs updating in one of our rankings, want to share your own experience with a Canadian online casino, or simply have a question about how we work, write to us at [email protected].
We aim to respond to every message within 48 hours. During busy periods it may take a little longer, but we do read everything that comes in.
What We Can Help With
- Review feedback — if you've played at one of the casinos we cover and your experience differs from what we describe, tell us. Reader accounts help us keep our assessments accurate and current.
- Factual corrections — offers, terms and payment details change. If you notice something that's out of date, we want to know so we can update it promptly.
- Editorial questions — curious about how we rate and rank casinos, or why a particular site is placed where it is? We're happy to walk you through our methodology.
- Partnership or press enquiries — reach out to the same address and mark your subject line accordingly. We'll route it to the right person.
What We're Not Able to Do
Online Casinos is an independent comparison and review site. We do not operate any of the casinos listed here, and we cannot intervene in account disputes, payment delays or bonus disagreements between a player and a casino. For those issues, contact the casino's own support team directly — and if the matter remains unresolved, the relevant provincial or territorial regulator in Canada is the appropriate next step.
If you're looking for support around gambling habits rather than a review question, please visit our Responsible Gambling page, which lists resources available to Canadian players.
A Note on Independence
Our editorial team researches and reviews casinos independently. Some of the sites we cover pay a referral fee if a reader signs up — that commercial relationship is disclosed on our reviews, and it does not determine how we rank or assess any casino. You can read more about who we are and how we work on our About Us page.
We welcome challenges to any claim in our copy. If you have evidence that contradicts something we've published, email us with the details and we'll investigate and update the page where warranted.
Response Times and What to Include
To help us respond as usefully as possible, please include the following in your message:
- The casino or page your question relates to
- A clear description of the issue, question or feedback
- A link or screenshot if you're reporting a factual error
Messages sent without a subject line or with very little context may take longer to answer. We don't share your contact details with third parties — see our Terms and Conditions for full details on how we handle personal information.